Urgent RV Water Heater Recall
The ACCC is urging the more than 8300 consumers with dual-fuel gas/electric water heaters in their RVs to register for a free inspection, ahead of any post-lockdown holidays.
It says it's concerned more than 50 percent of these units might emit deadly odourless carbon monoxide if used in gas mode. Carbon monoxide is invisible, has no smell, is lethal and cannot be detected. It is also highly flammable and can explode on contact with a spark or flame. As the risk of failure is so high, the ACCC is concerned these owners are not aware of the recall and may use their RV these holidays without checking if they are safe.
“Consumers should not use the affected water heaters in gas mode under any circumstances, even if they have a carbon monoxide detector,” ACCC Deputy Chair Delia Rickard said. “It’s very important to check your recreational vehicle’s water heater as soon as possible as there is a significant risk of injury or death from this product.”
The water heaters were supplied between 1 May 2018 and 25 September 2019, either new with the vehicle by retailers nationally, or purchased separately online and installed later.
Consumers can check if their heater is affected by opening the exterior access door to the hot water service and checking the model and serial number located on the right-hand side. Affected units have model numbers SW6DEA, SW6DA, SW4DEA, SW4DA, SW4DECA, SW6DECA and SW6PA, with serial numbers between 181315552 and 193002648 (some serial numbers may end with a 'D') and between 8183311827 and 8190201139. They were manufactured between 4 April 2018 and 1 August 2019. Consumers should then enter the serial number on the Coast to Coast website.
If you have an affected water heater, urgently contact Coast to Coast Caravan and Leisure on 02 9645 7685 or email firstname.lastname@example.org and they will arrange for a licensed gas fitter to inspect it free of charge. Every unit must be inspected. Consumers will not have to cover any costs related to the supply and installation of the new water heater. Consumers who have difficulties obtaining a timely remedy should contact Coast to Coast Caravan and Leisure, their state or territory gas regulator or complete an ACCC online report.