How We Handle Claims
Claims are where insurance is put to the test & our team are here to help you and make your claims experience hassle-free
THE PROCESS
How Our Claims Work
If you have suffered any accidental loss, damage, liability, sickness or injury that is anticipated will result in a claim that requires our assistance or involvement then give us notice as soon as reasonably practical by contacting KT Insurance:
- During office hours (Monday to Friday | 8:30AM - 5:30PM AEDT) please call our team via 1300 261 261
- For all after hours emergency assistance phone 1300 261 261 and listen to the recorded message for further assistance
In order to lodge a claim you will need to have handy:
- Your policy number
- Details of what happened
- Details of any other people or vehicles involved (including the other drivers name, registration number and address)
If any documents need to be sent to us to support your claim lodgment, you can do this via:
Email: claims@ktinsurance.com.au
Post: PO Box 1118, Maroochydore, QLD, 4558
1.
Call Us On 1300 261 261
2.
Tell Us What Happened
3.
We’ll Process Your Claim
4.
We’ll Be In Touch
OTHER TYPES OF CLAIMS
Mechanical / Electrical Breakdown Towing
No Claim Form is required to be completed.
If you have broken down due to a mechanical or electrical fault and you need a tow to the nearest repairer you can either arrange for the tow yourself if you know of a tow company nearby, pay for it and then submit a copy of the account to us (email or post) and we will reimburse you in accordance with the limit under the policy ($600 per incident with a maximum of $1000 per policy period).
Or
If you need assistance in arranging an electrical or mechanical breakdown tow you can ring 1300 984 984. They will then need the following information, your location, length, height and weight of your vehicle to be able to arrange the appropriate towing service. You will need to pay for the tow then submit a copy of the account to us email or post, and we will reimburse you in accordance with the limit under the policy ($600 per incident with a maximum of $1000 per policy period).
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